We’ve chosen our frontline biometric kit associates with the goal of ensuring a high standard of maximum operational efficacy, care capacity and great value for money. Up to now, we’ve finished 17 million biometric enrolments.

Our Biometrics Enrolment options offer:

— Finger, facial, double iris and signature capture

— Mobile capacity deployed to satisfy functional demands

— Conformity to any or all applicable international standards

— End to end biometric options and systems integration

— Simple availability of enrolment centers

— Options incorporating individuals, technology and procedures

— Identity checking account and authentication abilities

Data Reconciliation

— it’s a standard operating procedure for all of us in accordance with the guidelines of our customer authorities to batch programs. All entries are tracked carefully to ensure uniformity in meeting timelines.

— As a policy, all staff members are trained to multitask. This enables the staff to occasionally rotate amongst various functions. Such turning helps to ensure that no worker develops a vested interest in just about any position.

— All trades are performed by at least two individuals, with an electronic/paper trail of handover input signal and takeover. This guarantees that there can be no deceptive insertion or removal of papers, nor any data get with purpose of fraud.

— Electronic and Physical entries of programs for each day are checked to ensure 100% reconciliation of programs and funds.

Database Creation

VFS Global has extensive expertise in capturing text and photo-picture data, for uploading into the systems of diplomatic missions. The information is uploaded via floppy diskette/CD ROM, or via on-line file transfer, creation of information barcodes for following scan.

Entry to the Mission

VFS Global synchronizes the entry of programs with the consular section to ease the procedure for inspection. Recommended standards including visa type, precedence case, preceding refusal, etc. sort and indexed all programs They can be subsequently submitted at designated times, in consolidated lots.

Appointment Scheduling

Having successfully scheduled for 12 diplomatic missions in 14 states over five million appointments, since 2005, VFS Global offers these services pertaining to Appointment Scheduling:

— Consular management module

— Applicant interface perspective

— Single database for every state appointment system

— Mechanism to schedule crisis appointment slots

— One to one match to appointment of applicant

— Supply consular reports on appointments and other Management Information System (MIS) information

— Demonstrated skill to stop group appointments

Applicants called for an interview can schedule an appointment by calling our call centre or by sending an e-mail request to us.

VFS Global has a proprietary ‘Appointment Scheduling System’ which can be programmed to produce slot capacity by parameters of date, time- visa kind and range. Our system may also allocate a queue number at that time of making an appointment. It gives complete flexibility to the visa section. The system controls appointments that are duplicate, by ensuring that no applicant is permitted to reserve multiple appointments, utilizing the exact same name and passport number.

Our system enables an applicant to:

— Determine first allotment of interview slots

— Later, correct allotments to take into account eventualities

— Allocate slots by visa category

— Allocate slots by Application Centre

— Assign time slots that are utilized to a specific queue

Return Delivery of Passports

Having successfully managed over 31 million passport deliveries, with ‘zero loss’ in international visa services operations, the following services relating to Return Delivery of Passport services are offered by VFS Global:

— Associate with trusted local couriers

— Proven barcode techniques

— Multiple points of delivery

— Skill to track status of file delivery

— Hub-and-spoke model for prevalent service delivery,for both intra and inter -state coverage

— Skill to deliver files over 99.99% of the time, with a track record of fulfilling the mandatory standard, without risk of loss

All programs are logged with an Application Centre promptly after recognition onto our electronic tracking system, by assigning a barcode to every passport. The motion of the passport and relevant files are monitored by barcode scans at every step of the procedure (i.e. counter to back office, back office to Ops Hub, Ops Hub to visa section, and so on).

These standards govern the physical motion of records:

— All files are carried in containers that were locked: either reinforced cloth bags or alloy cartons.

— An overnight storage in our premises is done in fireproof safes. Our offices, where overnight storage occurs, are fastened with closed-circuit TV cameras and alarms, intrusion sensors.

— Takeovers and All handovers are derived from barcode out-scan/in-scan and written handover/takeover logs.

Processed applications are gathered from the visa sections, established and at stated timings. These processed applications are accepted just in return envelopes that were sealed, provided by VFS Global. This ensures privacy of data. Return envelopes may be collected from the Application Centre where the application was submitted. As an alternative, an applicant may also get the envelope delivered by courier, for a supplementary fee.

In a few territories, VFS Global runs a same day service for precedence class of applicants. The qualifying applicants, who submit their application before cut off time, will have their records submitted in precedence, to the visa section -lot. The visa section gives them to VFS Global, the exact same day and processes these applications on a priority basis. VFS Global ensures that these programs are prepared for group, the exact same evening.