VFS Global won the coveted “Capgemini Leadership Award for Innovation” at the NASSCOM India Leadership Forum 2012, in acknowledgement of efficient use of technology for supplying services to the customer authorities.
— Safari India National Tourism Award as the “World’s greatest, as well as a sure, visa outsourcing business”: Safari India National Tourism Award 2012
VFS Global won the prestigious Safari India National Tourism Award 2012 as the “World’s greatest, as well as a sure, visa outsourcing business” organised by Pacific Area Travel Writers Association (PATWA), which is the leading travel writers’ organisation representing members from around the planet.
— Three Global Awards for Excellence in Quality Management and Leadership: World Quality Congress & Awards 2012
VFS Global has won three International Awards for Excellence in Direction and Quality Management – Quality Excellence Award for the best eBusiness, Quality Direction Award along with Supply Chain Invention Award in the entire world Quality Awards 2012 & Congress.
— Bloomberg – UTV Fantasy Employer of the Year 2012: World HRD Congress 2012
VFS Global was given the “Bloomberg – UTV Fantasy Company of the Year 2012” below the BPO / ITeS services group for the best individuals practices, broad international reach, and superior business model in the World HRD Congress 2012.
— QCI-DL Shah National Award on Economics for Quality 2012: Quality Council of India
VFS Global received esteemed “QCI-DL Shah National Awards on Economics for Quality 2012”; for attempts on reducing overrides in biometrics for United Kingdom Edge Service Visa Application Centers (VACs), and for efficiently using technology for keeping high standards and security of biometric scans.
— IQPC Greatest Process Improvement Job Award: International Quality and Productivity Centre (IQPC)
VFS Global’s UK VAC in Kolkata, India was given “Best Process Improvement Project” from International Quality and Productivity Centre (IQPC) in London in 2012; the job “Turn Around Time Decrease” won the award in acknowledgement of the company impact and range of development displayed by this job to serve visa applicants
— Three CIO Awards: CIO100 Symposium and Awards 2012
VFS Global has won the three most coveted awards for 2012 — Networking Pioneer Special Award CIO 100 Award and CIO Hall of Fame Award at the CIO100 Symposium and Awards 2012.
— Top 100 CISO Award: Top 100 CISO Awards 2012
Top 100 CISO Award was presented in the Top 100 CISO Awards 2012 to recognise VFS Global and its Advise Security team for using info security technology in advanced approaches to procure its company and mission essential advice in the best way and give business value, by creating competitive advantage, optimising business processes, empowering growth and enhancing relationships with customers.
— Maximising Company Impact Through IT: BORDER Award
VFS Global has earned admiration and the Edge award for ‘Maximising Company Impact Through IT’ for five years in 2009, 2010, 2011, 2012 and 2013.
— Greatest Information Security Initiative for Direction in 2010 in IT Security: Security Strategist Award and in India’ in 2008
VFS Global won the Security Strategist Award below the hospitality and travel group for the ‘Greatest Information Security Initiative in India’ in 2008 and for ‘Direction in IT Security’ in 2010.
— IT Governance and IT Security: ISACA Award
VFS Global was selected victor for the enviable Information Systems Audit and Control Association (ISACA) Award conferred for its’ IT Security and IT Governance’ in 2010.
— Process Improvement in trades and the services: Lean Six Sigma and Process Improvement Summit
Development Summit: At the Lean Six Sigma and Process Improvement Summit 2009 in Orlando, USA, VFS Global received an award for ‘Process Improvement’ in the ‘services and trades’ group.
— iSixSigma Greatest Job: iSixSigma Summit
In 2009, VFS Global was finalist in the ‘Best Project’ in trades’ group at the iSixSigma Summit held in Miami, USA.
— Greatest Innovation Jobs: Qimpro Convention
In 2009, VFS Global was selected finalist at the Qimpro Convention in Mumbai, India under the ‘Greatest Invention Jobs’ group.
— Superiority in International and Training HR Strategy: Employer Branding Award
VFS Global won the prestigious Company Branding Award in 2009 for its ‘Excellence in Training’ and ‘Global HR Strategy’s.
— Greatest HR Strategy and Training Superiority: Greentech HR Awards
VFS Global additionally received the prestigious Greentech HR Awards for ‘Best HR Strategy’ and ‘Training Superiority’ in 2010.
Executive Board
Zubin Jal Karkaria Chief Executive Officer
Chief Executive Officer
Olivier de Canson
Chief Financial Officer
Bernard Martyris
Leader of Human Resources
Dhiren Savla
Chief Information Officer
Paul John Maliekkal
Regional CEO – Africa, Americas, Australasia,
Europe and Middle East
Murali Raghavan
Regional CEO – CIS, South Asia and North Africa
Permanent Invitees to
Executive Board
Ajit Alexander
Chief Operating Officer – Middle East and Africa
Christopher Dix
Chief Operating Officer – Europe and the Americas
— Services & Options
VFS Global has developed best-in-class services to satisfy the technology and outsourcing conditions of its customers to offer them efficient, flexible, highly customized and advanced options.
With over a decade of expertise, VFS Global has created itself as a marketplace leader in the technology and outsourcing services for authorities business and diplomatic missions. Devotion and unmatched expertise to add value to customers allows the enterprise to not deliver lose in 118 countries across five continents. While leveraging process knowledge and our technological expertise, our customers can concentrate on their core business area.
VFS Global offers customized services to help its customers and efficient:
— reduce procedure sophistication
— minimize price
— reach desired output
— improve customer experience
— invent company strategies
Passport and Visa Application Processing Services
VFS Global’s passport application processing services & visa is an end to end option. This option has developed into a seamless procedure including information dissemination, appointment systems, helplines, group and remittance of fees, biometric enrolment and automated application, and suitable value added services to improve the applicant encounter.
Since our start in 2001 visa & passport application services are handled through time, our technology-driven advanced alternatives have revolutionized the way.
Below is a thorough explanation of every one of our service portfolio:
Information Dissemination
— Dissemination of information via web, media, printed matter and call centre
— Distribution of application forms and printed content for a specific mission, at designated Visa Application Centers
— A dedicated web site for every diplomatic mission; all pertinent information including downloading a clean visa application form may be obtained through the same
— Supplying applicants with personalized guidance
— Replying to enquiries by e-mail, postal mail and phone
— Preparing and counseling instruction brokers and travel agents, airlines
— Creating, maintaining and upgrading sites with visa advice, thereby enabling programs and tracking the progress of programs
We design and host a dedicated web site for representation of each and every customer government. We register a domain name for operations. Links and all important info are provided as per directives and written scripts accepted by the diplomatic mission. These sites offer links to the diplomatic missions we function in a particular area and bring out the local features of application condition.
The web site typically consists of the following:
— Advice associated with documentation requirements
— Contact details
— Hyperlinks to embassy and government sites
— Downloadable forms and checklists
— On-Line tracking module
— Payment facilities and modes
— Other information that is associated
Examination and Approval of Records
After reviewing them for completeness and validity, based on checklists provided by the diplomatic missions — Accept applications around the counter
— Checklists to be signed by applicant and staff before approval
— Accept supporting files and passports after required pre-examination
— Counsel applicants whose applications need additional documentation and are invalid for any reason
— As a policy, VFS Global would never reject an application from an applicant who insists on carrying on despite being forewarned the application is invalid; in such a circumstance, VFS Global would annotate the checklist using a comment the applicant has elected to carry on despite being made conscious that his application is invalid in accordance with the checklist
— Adherence to a checklist
— Impartial approval of application
— No refusal of application
E-mail and phone Help Lines
— Now support program advice services for customers in 54 states
— Help desk service manages e-mails and big call volumes in multiple languages
— Call centre: Uniform service levels, merchandise offering, and operation windows across all regions
— Email services: E-mail replies that are standardized
— Customized offerings that are multilingual
Group and Remittance of Fees
— All applicable payment associated information updated on site
— Partner with banking associates that are trusted
— Exceptional payment verification to avert fraud
— Skill to get real-time database updates on fee group
— Multiple ways etc. of fee collection, on-line, banking devices, EFT, cash, cards,
— Demonstrated skill to gather fees in 54 states
— Have partnered with local banks in every single state, to transfer fees within 24 hours
— Broadly accepted ways of payments are executed in each area, as alternatives
Biometrics Enrolment: Fixed and mobile options to accommodate your company
VFS Global has significant expertise of delivering turnkey solutions that are biometric, for lots of its customers globally.
We offer both fixed and mobile options in various functional settings, all which attain conformity with applicable international standards. Our trained staff captures biometric information, encrypted and sent securely to our customers for their due consideration as a portion of the end to end program procedure.
