Headquarters London. United Kingdom Area served Global

Vital individuals — Zubin Karkaria (CEO) Workers 2,935 (30th April 2014)

Parent group

Kuoni Group Website www vfsglobal com

Business Profile

— The world’s largest outsourcing and technology services specialist for diplomatic missions and authorities worldwide

— Serving 45 customer authorities in 118 nations with 1423 Application Centers

— processed in 2001 since its beginning over 90 million applications

— global businesses certified ISO 9001:2008 for Quality Management System,

ISO 27001:2005 for Information Security Management System and ISO 14001:2004 for Environmental Management System

VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and authorities worldwide. The organization handles’ passport and visa issuance-associated administrative and non-judgmental jobs for its customer authorities. With operations in 118 countries across five continents and 1423 Application Canters, VFS Global serves 45 customer governments’ interests. The organization has successfully processed over 90 million applications since its beginning in 2001.

The organization ‘s highly differentiated solutions portfolio comprises dedicated visa and passport application centres, advice services (call centers), Internet based modules (for appointment scheduling and online payment set), biometrics (info capture and transport), verification/legalization/attestation, translation, foreign citizenship, logistics alternatives, program and project management, database management, security options, monetary options, etc. This wide-ranging range empowers customer authorities to focus completely on the main job of interviews and evaluation.

VFS Global has embedded best practices in its operations across all its committed visa application centres internationally to satisfy the demands of the client authorities. From the supply of visa application forms to returning applications that are processed, and relevant services, VFS Global follows a chain of exceptionally accurate, advanced and streamlined procedures to make sure its customer authorities’ and applicants’ complete security and discretion. Businesses and vFS Global’s offices around the planet are certified with ISO 9001:2008 for ISO 27001:2005 for Information Security Management System Quality Management System and ISO 14001:2004 for Environmental Management System.

Based in London, UK, VFS Global is a fully-owned subsidiary company of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.

Vision & Mission

Vision

To be the market leader in visa, consular and identity management options business.

Mission

We partner with authorities to empower educated decision making in the field of consular and identity management services, by giving technology and administrative remedies and value-added services, which are safe, advanced and offer value for money and more rapid. We strive to develop a suitable and reliable experience for customers, by having hired workers, company expertise, international existence and value to stakeholders.

Values

Our company is established in the three principals of Technology, Technique and Trust. This three-pronged strategy enables us to maximize efficacy and benefit for both – our customer authorities along with applicants.

Trust

At VFS Global, we recognize that keeping and getting our clients’ trust is crucial to our success, which is the reason it’s really a revered worth for us. Activities our conduct, and our business transactions were created to nurture and improve our clients’ trust.

Trust comes from surpassing customer expectations constantly and honoring our obligations. To ensure the greatest rates of company and business ethics functionality, we invest heavily in security and other control systems, and cultivating a work culture grounded in finest performance and ethical standards.

Technique

VFS Global is the most experienced firm in its space, and is focused only on technology and outsourcing service business. This has resulted in the creation of competence base and a robust technique which enables us to supply highly customised options to every customer government.

Committed teams analyze the requirements of every customer government before delivering optimal solutions. A solid quality management system ensures the highest standards in individuals, procedures and systems. Our invention team strives to constantly reinforce our existing competences and develop new ones.

Technology

VFS Global has made important investments in development of technology to control complicated work flows for substantial quantities of programs. We’ve developed proprietary software systems for data handling and passport tracking. Our technology support also extends to payment systems, on-line appointment scheduling and web site development.

VFS Global has partnered with the leading IT firms to ensure compliance with security policies and together with the performance standards determined by customer authorities of the world. Reviews and internal audits are conducted on our systems and procedures by one of the very best five audit companies to make sure business continuity and high-performance levels at all times. The firm also has an ongoing program to make sure security of information within various business processes, and process and quality development measures to assess all operations are ISO compliant.

By ensuring the greatest potential degrees of efficacy and service and giving to constant procedure and technology upgrades, VFS Global has affirmed its standing as the marketplace leader within the field of consular services.

What started out as an individual office in Mumbai, serving only one customer, has grown into an operation of international symmetry and nicely could stake a claim as the business leader!

Obligation

Code of Conduct

VFS Global encourages and preserves behavior and a corporate culture in which integrity, truthfulness and reverence for the law are viewed as crucial to reaching success that is desired. VFS Global’s ethical and behavioral principles, which apply upon the international operations of the firm, described and are enshrined in its Code of Conduct, which is meant to function as a guide to a worker moral behavior and its corporate. This Code is supplemented by more in-depth internal regulations, guidelines and policies issued by VFS Global, which are related to particular geographic areas or subjects of actions of VFS Global.

The VFS Global Code of Conduct is an important part of the corporate culture of VFS Global and is binding upon Executive Board VFS Global’s Board of Directors and all employees of VFS Global as well as to all Facility Management Firms (FMC).

Anti-Corruption Regulation

VFS Global considers that bribery and other corrupt practices are incorrect and not satisfactory and is dedicated to doing business. To underline this obligation, the Anti-Corruption Regulation that is predicated on the VFS Global Code of Conduct has been issued by VFS Global’s Board of Directors and is completely supported by the Executive Board.

The Anti-Corruption Regulation which applies to VFS Global’s Board of Directors, the Executive Board and all workers and affiliated individuals as well as their directors, officials and workers makes it clear they shall not offer, supply, authorize, request or get a bribe or whatever may be construed as a bribe.

Quality Policy

VFS Global ensures customer satisfaction through quality of service, security and safety by using strong procedure appropriate technology as well as the involvement of its own workers and customers, resulting in constant development.

Environmental Policy

At VFS Global, we’re dedicated to abide to all Authorized, Regulatory, Statutory and other demands with the best goal of supplying the safest environment and healthiest setting to all our workers, customers, providers, and to anyone else socializing with us while preserving the natural resources and continuously enhance our procedures.

Well-Being, Security & Safety Policy

We at VFS Global ensure and give ourselves to the well-being, safety and protection of our employees, contractors, associates, visitors and customers through supply of safe and ergonomic work environment infrastructure and transport and complying with relevant legislations.

Landmarks

Highlights of that year as well as details of our development routine

Customer Authorities – 45

Program Centers -1423

States of Operation -118

# Programs -90.99 m

Workers – 3136

2014^

— VFS Global won the esteemed “Service Provider of the Year” award. The award, presented at the 8th annual Asian Voice Political and Public Life Awards, recognizes the firm’s exemplary service to the general public for consular and visa services on behalf of High Commission of India in the United Kingdom and its various consulates.

— VFS Global won the esteemed IMC (Indian Merchant Chamber) IT Award 2013 for the superiority in use of Information Technology. The business has won this award under “End Users of IT in Large Business Class” for execution of SAP and enterprise portal using SharePoint around the world. This farther reaffirms the firm’s leadership position in driving business excellence through the integration of information technology (IT) into its business operation.

^ Figures said are as at 31 October 2014

#Accumulative amounts since beginning, in million (m)

Client Authorities – 45

*VACs – 1156

States of Operation – 107

# Programs – 73.69m

Workers – 2750

2013

Client Authorities – 42

*VACs – 802

States of Operation – 88

# Programs – 55.66m

Workers – 2651

2012

— Won 84 per cent share of the Citizenship and Immigration Canada’s (CIC) international visa application center contract; including operations in 104 nations using a world-wide network of 139 Visa Application Centers

— Reached 50 million programs landmark since beginning in 2001; including 10 million biometric enrolments

— Given the essential visa services world-wide contract by the Ministry of Foreign Affairs, Kingdom of Saudi Arabia; entailing businesses across 33 states

— Received global visa outsourcing contract by the Ministry of Foreign Affairs, Government of Greece; began operations in Turkey and China, India, Nepal, Russia