VFS Global received prestigious “QCI-DL Shah National Awards on Economics for Quality 2012”; for efforts on reducing overrides in biometrics for United Kingdom Edge Agency Visa Application Centres (VACs), and for effectively using technology for preserving high standards and security of biometric scans.
— IQPC Finest Process Improvement Job Award: International Quality and Productivity Centre (IQPC)
VFS Global’s UK VAC in Kolkata, India was given “Best Process Improvement Project” from International Quality and Productivity Centre (IQPC) in London in 2012; the job “Turn-Around Time Reduction” won the award in acknowledgement of the business impact and scope of advancement displayed by this job to serve visa applicants
— Three CIO Awards: CIO100 Symposium and Awards 2012
VFS Global has won the three most coveted awards for 2012 — CIO 100 Awards, Networking Pioneer Special Award and CIO Hall of Fame Award at the CIO100 Symposium and Awards 2012.
— Top 100 CISO Award: Top 100 CISO Awards 2012
Top 100 CISO Award was presented at the Top 100 CISO Awards 2012 to recognize VFS Global and its Advise Security team for using information security technology in innovative ways to procure its company and mission essential advice in the best fashion and give business value, by creating competitive advantage, optimizing business processes, enabling growth and improving relationships with customers.
— Maximising Company Impact Through IT: BORDER Award
VFS Global has earned admiration and the Edge award for ‘Maximising Business Impact Through IT’ for five years in 2009, 2010, 2011, 2012 and 2013.
— Greatest Information Security Initiative for Leadership in IT Security in 2010: Security Strategist Award and in India’ in 2008
VFS Global won the Security Strategist Award under the hospitality and travel group for the ‘Best Information Security Initiative in India’ in 2008 and for ‘Leadership in IT Security’ in 2010.
— IT Governance and IT Security: ISACA Award
VFS Global was picked a winner for the coveted Information Systems Audit and Control Association (ISACA) Award conferred for its’ IT Governance and IT Security’ in 2010.
— Process Improvement in transactions and the services: Lean Six Sigma and Process Improvement Summit
Development Summit: At the Lean Six Sigma and Process Improvement Summit 2009 in Orlando, USA, VFS Global received an award for ‘Process Improvement’ in the ‘services and trades’ type.
— iSixSigma Best Project: iSixSigma Summit
In 2009, VFS Global was the finalist in the ‘Best Project’ in transactions’ type at the iSixSigma Summit held in Miami, USA.
— Greatest Innovation Projects: Qimpro Convention
In 2009, VFS Global was picked finalist at the Qimpro Convention in Mumbai, India under the ‘Greatest Invention Jobs’ group.
— Superiority in Training and International HR Strategy: Employer Branding Award
VFS Global won the important Company Branding Award in 2009 for its ‘Excellence in Training’ and ‘Global HR Strategies.
— Greatest HR Strategy and Training Superiority: Greentech HR Awards
VFS Global also received the reputable Greentech HR Awards for ‘Best HR Strategy’ and ‘Training Excellence’ in 2010.
Executive Board
Zubin Jal Karkaria Chief Executive Officer
Chief Executive Officer
Olivier de Canson
Chief Financial Officer
Bernard Martyris
Leader of Human Resources
Dhiren Savla
Chief Information Officer
Paul John Maliekkal
Regional CEO – Africa, Americas, Australasia,
Europe and Middle East
Murali Raghavan
Regional CEO – CIS, South Asia and North Africa
Permanent Invitees to
Executive Board
Ajit Alexander
Chief Operating Officer – Middle East and Africa
Christopher Dix
Chief Operating Officer – Europe and the Americas
— Services & Solutions
VFS Global has developed best-in-class services to fulfill the outsourcing and technology requirements of its clients to offer them efficient, flexible, highly advanced and customized solutions.
With over a decade of expertise, VFS Global has established itself as a marketplace leader in the technology and outsourcing services for diplomatic missions and authorities industry. Unmatched expertise and commitment to add value to customers allow the enterprise to deliver high-quality services through 1423 Application Centers, positioned in 118 countries across five continents. While leveraging process knowledge and our technological expertise, our customers can focus on their core business area.
VFS Global offers more efficient and customized services to help its customers:
— reduce process sophistication
— minimize price
— attain desired output
— enrich customer experience
— invent business strategies
Passport and Visa Application Processing Services
VFS Global’s visa & passport application processing services is an end to end alternative. This alternative has evolved into a seamless process, including information dissemination, automated application and appointment systems, helplines, group and remittance of fees, biometric enrolment, and suitable value-added services to improve the applicant encounter.
Through the years, our technology-driven innovative solutions have revolutionised the way visa & passport application services are managed since our start in 2001.
Below is a detailed explanation of every one of our service portfolio:
Information Dissemination
— Dissemination of information via printed matter, media, web and call centre
— Distribution of application forms and printed material for a particular mission, at designated Visa Application Centres
— A enthusiastic site for each diplomatic mission; all related information can be obtained through the same, including downloading a clean visa application form
— supplying applicants with personalized guidance
— responding to enquiries by email, postal mail and phone
— Preparing and counseling travel agents, airlines and instruction brokers
— creating, maintaining and upgrading websites with visa information, so enabling programs online and tracking the progress of programs.
We design and host a dedicated website for representation of each client government. We register a domain name for operations. Links and all applicable info are provided as per written scripts and directives approved by the diplomatic mission. These sites bring out the local aspects of application requirement and offer links to the diplomatic missions we serve in a specific area.
The web site generally consists of the following:
— Info related to documentation requirements
— Contact details
— Hyperlinks to embassy and government sites
— Downloadable forms and checklists
— On-Line tracking module
— Payment facilities and modes
— Other information that is related
Scrutiny and Acceptance of Records
After reviewing them for completeness and validity, based on checklists furnished by the diplomatic missions, — Accept applications around the counter
— Checklists to be signed by applicant and staff before approval
— Accept supporting files and passports after required pre-examination
— Counsel applicants whose applications are invalid for any reason and require further documentation.
— As a policy, VFS Global would never reject an application from an applicant who insists on carrying on despite being forewarned that the application is invalid; in such a situation, VFS Global would annotate the checklist using a comment that the applicant has elected to continue despite being made aware that his application is invalid according to the checklist.
— Adherence to a checklist
— Neutral acceptance of application
— No refusal of application
E-mail and phone Help Lines
— Currently support program advice services for customers in 54 nations
— Help desk service handles emails and large call volumes in multiple languages
— Call center: Uniform service levels, merchandise offering, and operation windows across all places
— Email services: Standardized e-mail answers
— Customized multilingual offerings
Collection and Remittance of Fees
— All relevant payment related information updated on website
— Partner with trusted banking associates
— Unique payment confirmation to avoid fraud
— Skill to get real-time database updates on fee collection
— Multiple ways of fee collection, online, banking instruments, EFT, cash, cards, etc.
— Demonstrated ability to gather fees in 54 states
— Have partnered with local banks in each nation, to successfully transfer fees within 24 hours
— Broadly accepted ways of payments are implemented in each area, as solutions
Bio metrics Enrollment: Fixed and mobile solutions to accommodate your business
VFS Global has significant experience of delivering turnkey biometric solutions, for lots of its clients worldwide.
We offer both fixed and mobile solutions in a variety of functional settings, all which achieve compliance with pertinent international standards. Biometric data is gotten by our trained staff, encrypted and sent securely to our clients for their due to consideration as part of the end-to-end program process.
We’ve chosen our front line biometric kit partners with the goal of ensuring a high standard of great value for money, maximum operational efficacy and maintenance capability. Thus far, we’ve finished 17 million biometric enrolments.
Biometrics Enrolment solutions offer:
— Finger, facial, double iris and signature capture
— mobile capacity deployed to suit functional demands
— conformity to all applicable international standards
— end to end biometric options and systems integration
— simple availability of enrolment centres
— options incorporating technology, people and procedures
— Identity checking account and authentication capabilities
Data Reconciliation
— it’s a standard operating procedure for us to batch programs in accordance with the guidelines of our customer governments. All submissions are tracked carefully to ensure consistency in meeting timelines.
— as a policy, all staff members are trained to multitask. This enables us to periodically rotate the staff among various functions. Such turning ensures that no worker develops a vested interest in virtually any position.
— All transactions are performed by at least two men, with an electronic/paper trail of handover, input signal and takeover. This ensures that there can be no fraudulent insertion or removal of papers, nor any data get with intent of fraud.
— electronic and Physical entries of programs for each day are verified to ensure 100% reconciliation of funds and applications.
