This has resulted in difficulties in visa application pricing, and also caused concerns in the fields of central file management and content security, though VFS maintains a streamlined application entry procedure in all its canters.[40]
It’s reported in south-east Asia that VFS own staff at its collection offices tries to abuse its dominant status by making their particular rules with visa applicants. This consists of entry standards to the VFS centers and additionally amount of support offered to applicants.[41]
Sort of Private company Founded Mumbai, Maharashtra, India (July 2001)
Headquarters London; United Kingdom
Area served worldwide.
Vital individuals — Zubin Karkaria (CEO)
Workers 2,935 (30th April 2014)
Parent
Kuoni Group Website www. vfsglobal .com
Business Profile
— the world’s largest outsourcing and technology services specialist for diplomatic missions and authorities
VFS global today
— Serving 45 customer authorities in 118 nations with 1423 Application Centers
— Processed in 2001 since its beginning over 90 million applications
— Global businesses certified ISO 9001:2008 for Quality Management System,
ISO 27001:2005 for Information Security Management System and ISO 14001:2004 for Environmental Management System
VFS Global is the world’s greatest outsourcing and technology services specialist for diplomatic missions and authorities worldwide.
The organization handles’ passport and visa issuance-associated administrative and non-judgmental jobs for its customer authorities.
With operations in 118 countries across five continents and 1423 Application Canters, VFS Global serves 45 customer governments’ interests. The organization has successfully processed over 90 million applications since its beginning in 2001.
The organization ‘s highly differentiated solutions portfolio comprises dedicated visa and passport application centers, advice services (call centers), Internet-based modules (for appointment scheduling and online payment set), biometrics (info capture and transport), verification, legalization, attestation, translation, foreign citizenship, logistics alternatives, program and project management, database management, security options, monetary options, etc. This wide-ranging range empowers customer authorities to focus completely on the main job of interviews and evaluation.
VFS Global has embedded best practices in its operations across all its committed visa application centres internationally to satisfy the demands of the client authorities. From the supply of visa application forms to returning applications that are processed, and relevant services, VFS Global follows a chain of exceptionally accurate, advanced and streamlined procedures to make sure its customer authorities’ and applicants’ complete security and discretion. Businesses and VFS Global’s offices around the planet are certified with ISO 9001:2008 for ISO 27001:2005 for Information Security Management System Quality Management System and ISO 14001:2004 for Environmental Management System.
Based in London, UK, VFS Global is a fully-owned subsidiary company of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.
Vision & Mission
Vision
To be the market leader in visa, consular and identity management options industry.
Mission
We partner with authorities to empower faster and educated decision making in the area of consular and identity management services, by providing technology and administrative remedies and value-added services that are secure, innovative and offer value for money. We strive to develop a reliable and convenient experience for customers, by having employed workers, company expertise, international presence and value to stakeholders.
Values
Our company is established in the three principals of Trust, Technique and Technology. This three-pronged strategy enables us to maximize efficacy and convenience for both – our client authorities along with applicants.
Trust
At VFS Global, we acknowledge that gaining and keeping the trust of our clients is important to our success, which is why it is a truly revered worth for us. Our business dealings, activities, and our conduct are designed to nurture and enhance our clients ‘trust.
Trust comes from surpassing customer expectations constantly and honoring our commitments. To ensure the highest levels of company and business ethics functionality, we invest heavily in security and other control systems, and nurturing a work culture grounded in greatest ethical and performance standards.
Technique
VFS Global is the most experienced firm in its space, and is focused exclusively on outsourcing and technology service business. This has resulted in the creation of competence base and a robust technique which enables us to provide highly customised solutions to every client government.
Dedicated teams study the requirements of every customer government before delivering optimal solutions. A solid quality management system ensures the highest standards in systems, processes and individuals. Our invention team strives to constantly strengthen our existing competences and develop new ones.
Technology
VFS Global has made important investments in development of technology to manage intricate work flows for big quantities of applications. We have developed proprietary software systems for data handling and passport tracking. Our technology support also extends to on-line appointment scheduling, web site development and payment systems.
VFS Global has partnered with the leading IT companies to ensure compliance with security policies, and with the performance standards set by customer authorities of the world. Internal audits and reviews are conducted on our systems and procedures by one of the very best five audit companies to ensure business continuity and high-performance levels at all times.
The organization also has on going program to make sure security of information within various business processes, and quality and process development measures to ascertain all operations are ISO compliant.
By committing to technology upgrades and continuous process and ensuring the highest potential rates of service and efficiency, VFS Global has confirmed its position as the marketplace leader in the area of consular services.
What started out as a single office in Mumbai, serving only one customer, has grown into an operation of global symmetry and well could stake a claim as the industry leader!
Dedication
Code of Conduct
VFS Global preserves and encourages a corporate culture and behavior in which integrity, honesty and reverence for the law are viewed as vital to reaching desired success. VFS Global’s moral and behavioral principles, which apply upon the business’s international operations, described and are enshrined in its Code of Conduct, which is meant to function as a guide to its corporate and employee ethical behavior. This Code is supplemented by more comprehensive internal regulations, guidelines and policies issued by VFS Global, which are related to particular geographic areas and/or disciplines of actions of VFS Global.
The VFS Global Code of Conduct is an integral part of VFS Global’s corporate culture and is binding upon Executive Board VFS Global’s Board of Directors and all personnel of VFS Global as well as to all Facility Management Companies (FMC).
Anti-Corruption Regulation
VFS Global is dedicated to doing business and considers that other corrupt practices and bribery are wrong and not okay. To underline this obligation, the Anti-Corruption Regulation which is based on the VFS Global Code of Conduct has been issued by VFS Global’s Board of Directors and is fully endorsed by the Executive Board.
The Anti-Corruption Regulation which applies to VFS Global’s Board of Directors, the Executive Board and all workers and associated persons as well as their directors, officers and workers makes it clear that they shall not offer, supply, authorize, request or receive a bribe or whatever may be construed as a bribe.
Quality Policy
VFS Global ensures customer satisfaction through quality of service, security and safety using procedures that are robust right technology and also the involvement of its employees and customers, resulting in constant advancement.
Environmental Policy
At VFS Global, we are committed to abide to all Authorized, Regulatory, Statutory and other requirements with the ultimate aim of providing the safest environment and healthiest setting to all our employees, customers, providers, and to anyone else interacting with us while preserving the natural resources and always improve our processes.
Well-Being, Security & Safety Policy
We at VFS Global ensure and devote ourselves to the well-being, safety and protection of our employees, contractors, partners, visitors and customers through supply of ergonomic and safe work environment infrastructure and transport and complying with appropriate legislation.
Milestones
Customer Authorities – 45
Program Centers -1423
nations of Operation -118
# Applications -90.99 m
Employees – 3136
2014^
— VFS Global won the prestigious “Service Provider of the Year” award. The award, presented at the 8th annual Asian Voice Political and Public Life Awards, recognizes the company’s exemplary service to the public for visa and consular services on behalf of High Commission of India in the United Kingdom and its respective consulates.
— VFS Global won the esteemed IMC (Indian Merchant Chamber) IT Award 2013 for the excellence in use of Information Technology. The business has won this award under “End Users of IT in Large Enterprise Category” for execution of SAP and enterprise portal using SharePoint across the world. This farther reaffirms the company’s leadership position in driving business excellence through the integration of information technology (IT) into its business operation.
^ Data stated are as at 31 October 2014
#Accumulative figures in million (m), since start
Client Authorities – 45
*VACs – 1156
Nations of Operation – 107
# Applications Processed – 73.69m
Employees – 2750
2013
Client Governments – 42
*VACs – 802
States of Operation – 88
# Programs Processed – 55.66m
Employees – 2651
2012
— Won 84 per cent share of the Citizenship and Immigration Canada’s (CIC) international visa application center contract; including operations in 104 nations with a world-wide network of 139 Visa Application Centers
— Attained 50 million applications landmark since beginning in 2001; including 10 million bio-metric enrollments
— Given the key visa services international contract by the Ministry of Foreign Affairs, Kingdom of Saudi Arabia; entailing operations across 33 states
— Received worldwide visa outsourcing contract by the Ministry of Foreign Affairs, Government of Greece; began operations in Turkey and China, India, Nepal, Russia
— Awarded worldwide contract by the Republic of Slovenia to serve the brand new customer government in Russia, Egypt, India, China and Ukraine; also commenced operations in six Indian cities
— Expanded association together with the Government of Bulgaria; started operations in Kazakhstan, Russia, Turkey and Ukraine; and awarded global visa outsourcing contract by the Ministry of Foreign Affairs, Bulgaria
— Honoured with coveted awards internationally under several classes including Leadership, Innovation, Quality Management, Information Technology, and Best Employer. Few of these awards were TAAI Award for Capgemini Leadership Award for Innovation; Leadership in Invention; three International Awards from World Quality Congress, and Bloomberg – UTV Dream Employer of the Year Award
— International operations certified ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System
— Recognized first operations in the USA; found India Passport Application Centres in five cities
— Advanced bio-metric solution launched for the Home Office – UK Visas & Immigration (formerly UK Border Agency); UK visa mobile biometric clinics held in India, Malaysia, Kazakhstan and Ivory Coast
— Won contract for New Zealand visa services in The Republic of Korea, Japan, South Africa, Taiwan, Indonesia, Turkey and UAE
— Added new customers: Lithuania, Latvia and Estonia
— Attained one million visa applications at the Finland Visa Application Centre in St. Petersburg, Russia
