South African Airways as Organizer
Register with Conventions Plus and we’ll organize your delegates’ travel for you.
As an international conference organizer, you know how complicated it can be to arrange travel for delegates across different countries, airlines and time zones.
We can make your life less complicated.
Once you register your event with Star Alliance Conventions Plus, you can relax a little because we’ll give you one point of contact to help organize all your delegates’ travel plans, no matter where they’re from.
We will open your travel account for the official event activities ahead of your event and provide you with promotional materials so you can make sure all your delegates know all the details.
To give our registered organizers the best service possible, we ask that your convention meets the following criteria:
- A minimum 500 number of international delegates expected to attend
- Delegates attending from at least three countries and two continents
- A minimum of six months’ lead time to the start date
- A maximum of three year’s lead time to the start date
- Types of events covered: conventions/ conferences/ exhibitions/
sport & music events**must meet certain requirements
Special procedures apply for Japan and New Zealand
South African Airways as Delegate
As a Convention Plus delegate, you can access the flight schedules of 27 airlines across the world in one place: Here with 1,167 airport destinations and more that 990 lounges in 181 countries at your fingertips, researching your options is fast and easy.
What’s more, your conference organizer has secured preferred rates for all delegates – simply quote the conventions code they provide you with. You’ll also have access to the Star Alliance Travel Information and downloadable Tools.
When you travel Business Class with a Star Alliance member airline, you’ll have access to airport lounges as you make your way to your conference. And if you’re a Star Alliance Gold member, you and a guest can access the lounge no matter what class you travel – as long as your ticket is with one of our member airlines.
South African Airways
Customer Services
About South African Airways Customer Services
South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
South African Airways Contact
We are committed to deliver a service of excellent standard…
Your comments are of the utmost importance to us to monitor our performance. We therefore would like to invite you to write to us!
Customer Services
South African Airways
Email Address: SAAcustomerservice@flysaa.com
Or give us a call:
Tel: 27 11 978 2888 or 0860 003 146 (Share Call)
Fax: 27 11 978 9567
Office Hours: Mon – Fri: 08:00 – 16:30 (GMT)
Closed weekends & South African Public Holidays
South African Airways Reservations
Email Address: Reservationsjnb@flysaa.com
Or give us a call:
Tel :27 (0)11 978 1111 or 0861 606 607 (Share Call)
Office Hours : 24 Hours
South African Airways Voyager
Email Address : Voyagerservicerecovery@flysaa.com
Or give us a call:
Tel: 27 (0)11 978 1234
Office Hours : Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays & South African Public Holidays, 08:00 – 14:00
South African Airways Baggage Service (Lost/damaged)
Email Address : Baggageservices@flysaa.com Or give us a call:
Tel: 27 (0)11 978 3733
Office Hours: Daily, 07h00 to 19h00 (GMT)
South African Airways Refunds
Email Address: e-commerceonlinerefunds@flysaa.com
Or give us a call :
Tel: 27 (0)11 978 1786
Office Hours : Weekdays, 08h00 to 16h30 (GMT),
Closed weekends & South African Public Holidays
South African Airways Cargo
Email Address:SAACargoreservations@flysaa.com
Or give us a call:
Tel: 27 (0)11 978 3366
Office Hours: Weekdays, 08h00 to 19h00 (GMT), excluding South African Public Holidays
Saturdays & Sundays 07:00 – 13:00
Closed South African Public Holidays
South African Airways Website Queries
South African Airways Contact –
For US Travelers
If your journey originates in the United States, please use the contact information below to give us feedback and share your concerns…
South African Airways
Attn. Customer Care
1200 S Pine Island Rd, Suite 650
Plantation, FL 33324
Phone: +1-954-769-5023
Fax: +1-954-769-5069
Hours: Monday-Friday 08:30-16:30 ET
You may also share comments about our services with the U.S. Department of Transportation, as follows:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
